Reservations made directly with Karen Johnson who handled each aspect of the pre-trip planning with the touch of a seasoned pro, including the news that the Yampa was below acceptable levels, then proceeded to be a wonderful "solution specialist".
Everything we asked for; SUP, kayaks etc was clean and looking like new, worked great and found plenty of use. The guides were all very professional, informative, accommodating when presented with "curve balls" and had the perfect amount of personality to work with our group.
I have been in the service industry for over 30 years, focusing on luxury travel. I have been fortunate enough to work on international hospitality programs at the highest level - Olympic Games, World Cup soccer, etc. One of (The) most important aspects of those events are the "local staff"; local residents who know the backroads and avenues as well as the odd store or vendor to find what you need in a hurry. Each of our guides; Tim B. ("T-bird"), Chet & Tess could have easily stepped into one of these roles.
The equipment was kept clean, the food was excellent and information imparted accurately, all aspects being delivered with class and style. A few special requests for birthdays on the trip were met with excitement and creativity by the office and guides. Additionally we had a diverse group of guests from late 40's to mid 70's in age, everyone, without exception, felt as though their interests were tailored to meet their individual desires. All in all, a tremendous experience