Bookings and Cancellations
What is Holiday’s cancellation and refund policy?
- Up to 120 days prior to trip departure date: Upper $350/person; Lower $450/person
- Within 120 days of trip departure date: NO refund unless space can be resold.
What kind of people are on the trip?
When is my final payment due?
How much of a deposit do I need to make?
What if the trip I want is full?
What is the minimum number of guests needed to guarantee a departure?
How do I choose a trip that’s right for me?
Can you accommodate someone who is traveling by themselves?
How far in advance do I need to make my reservation?
Do you guarantee all departures?
How can I make payments?
Do you offer cancellation insurance?
What happens if Holiday cancels a trip?
What is an appropriate amount to tip the guides?
Who should I give the tip to?
Group Bookings and Charters
What is the maximum group size for your trips?
What is the minimum number of people needed to charter a trip?
Can I book an entire trip just for my family/friends/coworkers?
How can I get my friends booked on the same trip as me?
Are there any discounts for groups?
Physical and Health Requirements (Guest Responsibilities)
What is Holiday’s Code of Conduct?
What are the physical requirements to go on a rafting trip?
- Must fit into a U.S. Coast Guard–approved PFD (personal flotation device)
- Maximum 52” chest or belly size. (A crotch strap may be required to ensure proper fit)
- Minimum weight of 50 lbs.
- Must be able to get on and off the boats, including onto uneven, steep, muddy, sandy, or rocky ground.
- Must be able to grip ropes and straps to hold on in whitewater rapids.
- Must be capable of understanding and following verbal and non-verbal instructions.
- Must be capable of performing a certain level of self-rescue behaviors while in the water, such as:
- Kicking/swimming in a given direction
- Reaching for a throw rope or raft
- Ability to assist a rescuer in pulling you back into the raft
- Must be able to carry your dry bags across uneven, steep, muddy, sandy, or rocky terrain either on your own or with the assistance of friends/family.
- Must be able to remain well fed, hydrated, and properly dressed so as to avoid environmental injuries such as hypothermia, heat related illness, sunburn and frostbite.
What if there is a medical situation on the trip?
What if I don’t know how to swim?
Can I bring a CPAP machine?
What should I do if I have a dietary restriction or food allergy?
What kind of beverages do you provide? Can I bring my own drinks?
What kind of snacks do you provide? Can I bring my own food or snacks?
What will we eat on the trip?
Traveling with Children
What activities are provided for children?
What are the best trips for young children?
We have young kids. Are there any age limits?
What should I do with my jewelry?
What should I do with extra luggage?
How do I pack my dry bags?
What gear is provided with the trip?
Is there a way to charge electronic devices while on the trip?
Can I bring a camera?
Can I bring fishing gear?
Can I bring my own PFD (personal floatation device) or life jacket?
Do I need a wetsuit?
Can I rent camping gear from you?
How can I comfortably take care of feminine hygiene needs during the trip?
How do I go to the bathroom?
How do I bathe while on the river?
What are the campsites like?
I’ve never been camping before. What should I expect?
On the River
What is Holiday’s Code of Conduct?
Is drinking water always available?
What will the weather be like?
What should I wear during the day?
Will there be bugs?
Can I go swimming?
What is the temperature of the water?
What will the water level be and what will the rapids be like?
What are the hikes like?
What is a typical day on the river like?
How much time do we spend on the river each day?
I’m nervous about the rapids. What should I do?
What is the guide-to-guest ratio?
Can I use an inflatable kayak or stand-up paddleboard?
Can I row the raft?
Will I be helping to paddle the boat?
How many people can ride on one raft?
What kind of rafts do you use?
Getting There (Travel and Logistics)
When should I plan to arrive?
What should I do with my car keys?
Where should I leave my car?
Where should I stay before or after my trip?
Is there any public transportation that I can use?
What’s the best airport to fly into?
Where do I need to go to meet my trip?
- Vernal: Lodore and Yampa
- Green River: Westwater, Cataract, Desolation, White Rim, Maze, San Rafael Swell, La Sal, Moab Sampler
- Full and Lower San Juan trips meet in Blanding, Utah.
- Upper San Juan River trips meet in Bluff, Utah.
What about the Biking?
How much water do I need to carry?
We recommend riding with 2–3 liters of water either in a hydration pack or in bottles. Our 4x4 support van generally follows behind the riders, and riders can stop and wait for the van if they need a water refill, but occasionally it may be necessary to be self-sufficient in the event the van needs to stop to help another rider or has a malfunction. A pack is also useful for carrying extra snacks and layers.