Holiday River Expeditions operates in a confined seasonal schedule, and spaces available are limited. As such, we are unable to issue refunds for cancellations less than 90 days from your trip due to illness, injury, or late arrivals due to travel delays. Once we receive your deposit, that space is reserved for you and is no longer available to other potential guests. Our entire staff invests time, money, and energy into preparing for your trip, and as a small, family-owned company, we cannot afford the financial loss.
For these reasons, we strongly encourage you to purchase trip cancellation insurance from our partners at Travel Guard.
Utah & Colorado Trips Cancellation Policy:
Cancellations within 90 days of the trip are non refundable. All policies will be enforced and we strongly recommend trip cancellation insurance. Cancellation of a trip is very unlikely, but we reserve the right to cancel any trip due to river or weather conditions or the lack of sufficient reservations. A full refund will be made if such is the case.
Charter Trip Specific Policy:
Charters must meet the minimum number of seats needed to charter, with a $400 per person deposit paid within 14 days of holding the trip. Full payment is due 90 days prior to the trip. Both of these payments are non-refundable. If the charter minimum is not met, regular cancellation policies apply.
Trip Insurance through Travel Guard:
Medical evacuations in the backcountry can easily cost $10,000 and up. You are responsible for these potential expenses and we strongly encourage all guests to have coverage. We recommend plans through TRAVEL GUARD that cover evacuation, lost baggage, and cancellation claims, including Covid. Click on the link to Travel Guard to obtain a quote. If you have any other questions while filling out the form, feel free to call our booking office: 801-266-2087. If you have any questions about what the insurance does or does not cover, contact Travel Guard directly at this number: 1-877-249-5376. Its important to note that to cover pre-existing conditions, purchase the insurance policy within 7 days of placing your deposit.
Furthermore, if you are bringing expensive cameras, binoculars, phones, or other costly items, we suggest you have insurance coverage for them (commonly available through Homeowners Policies). In the event of a loss, our insurance will not cover those items.