Cancellation Policy


Cancellation & Evacuation Insurance
Please read and understand our cancellation policy as it is FIRM. We highly recommend you consider purchasing insurance: Click Here For Trip Cancellation & Evacuation Insurance Quote (Select: ‘None or Unlisted’ for Category: ‘Tour Operator’)

Utah Trips: Cancellation Policy:
A deposit of $400 per person is due to confirm your seat on a trip within 48 hours of placing a hold.  Full payment is due 90 days prior to the trip. Cancellations made outside of 90 days from the day of the trip are refundable less a $200 service charge per person. Within 90 days of the trip, there are no refunds. Prior to 90 days to the trip date, we will transfer reservations to another trip in the same year with a $25.00 service charge per person. All policies will be strictly enforced and we strongly recommend trip cancellation insurance. Cancellation of a trip is very unlikely, but we reserve the right to cancel any trip due to river or weather conditions or the lack of sufficient reservations. A full refund will be made if such is the case.


2023 Custom Charter, Private Trip Booking & Cancellation Policy:
Trips must meet the minimum number needed (16) with a $400 deposit person by Jan 1. Full payment is due 90 days before the trip. Cancellations made outside of 90 days of the trip have a $400 service charge per person. Within 90 days of the trip, there are no refunds.


Grace Period & Required Forms
Final balance payments MUST be received on time to continue holding your reservation. There will be a 7 day grace period before your seats are made available to the public. Please prioritize completing online forms. It is imperative for safety, planning, and operations that everything is completed in a timely manner.


Travel Guard by Insure America

Medical Evacuation and cancellation insurance on a vacation plan can be obtained from numerous insurance companies. You should be aware that medical evacuations in the backcountry can easily cost $10,000 and up. You are responsible for these potential expenses and we strongly encourage all guests to have this coverage. We offer plans by TRAVEL GUARD that cover evacuation, baggage and cancellation claims. It is available to American and Canadian citizens, as well as citizens of another country as long as you have a U.S. address. For a quote or questions give us a call or include Your Names, Birth Dates in an Email and we will send a quote. Also, if you are bringing expensive cameras, binoculars, or other items we suggest you have insurance coverage for them (commonly available through Homeowners Policies). In the event of a loss, our insurance will not cover those items.