Cancellation Policy


Cancellation & Evacuation Insurance

Please read and understand our cancellation policy as it is FIRM. We highly recommend you consider purchasing insurance: Click Here For Trip Cancellation & Evacuation Insurance Quote (Select: ‘None or Unlisted’ for Category: ‘Tour Operator’)


Utah & Colorado Trips: Cancellation Policy:

A deposit of $400 per person is due to confirm your seat on a trip within 48 hours of placing a hold. Full payment is due 90 days prior to the trip. Cancellations made outside of 90 days from the day of the trip are refundable less a $200 service charge per person. Within 90 days of the trip, there are no refunds. Prior to 90 days to the trip date, we will transfer reservations to another trip in the same year with a $25.00 service charge per person. All policies will be strictly enforced and we strongly recommend trip cancellation insurance. Cancellation of a trip is very unlikely, but we reserve the right to cancel any trip due to river or weather conditions or the lack of sufficient reservations; under these circumstances, a full refund will be issued.


2024 Custom Charter, Private Trip Booking & Cancellation Policy:

Trips must meet the minimum number needed (16), with a $400 deposit per person, within 14 days of holding the trip launch. Full payment is due 90 days prior to the trip. Cancellations made outside of 90 days of the trip have a $400 service charge per person. Within 90 days of the trip, there are no refunds.



Required Forms

Please prioritize completing online forms. It is imperative for safety, planning, and operations that everything is completed in a timely manner.


Travel Guard by Insure America

We encourage all guests to obtain medical evacuation and trip cancellation insurance through a third party vacation insurance provider. Please be aware that medical evacuations in the backcountry can easily cost $10,000 and up. You are responsible for these potential expenses and we strongly encourage all guests to have coverage. We recommend plans through TRAVEL GUARD that cover evacuation, lost baggage, and cancellation claims, including Covid. Click on the link to Travel Guard to start your quote. If you have questions while filling out the form, feel free to call our booking office and we can guide you through the process. Furthermore, if you are bringing expensive cameras, binoculars, or other costly items, we suggest you have insurance coverage for them (commonly available through Homeowners Policies). In the event of a loss, our insurance will not cover those items.